Refund Policy
Last updated October 8, 2026
Not right for you? Ask within 14 days of any payment and we’ll refund it in full.
The short version
- Window
- 14 days from any payment, including a renewal
- How
- Email us or use your Paddle receipt
- Where it goes
- Back to how you paid
- How long
- Usually 5–10 business days
This summary isn’t the full policy.
How to ask
Email hello@acceptra.ai, use the link in your Paddle receipt email, or go to paddle.net. Paddle processes every refund as our Merchant of Record.
Paddle
Acceptra is run by Seifeldin Rezk Abdelhamid Eldesoki. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. That means Paddle takes your payment and handles tax, receipts and refunds. Refunds go back to the payment method you used, and show on your statement the way the charge did.
How long it takes
Usually 5–10 business days, depending on your bank. We can’t promise a timeline we don’t control.
Cancelling is not a refund
Cancelling stops future charges and keeps your access to the end of the period you paid for. To get money back, ask for a refund as above. When we refund a payment, the access it paid for ends.
The Free plan
The Free plan has nothing to refund.
Your rights
This doesn’t limit any rights you have under consumer law where you live. See also our Terms of Service.