Help

Still stuck? Email support@acceptra.ai and a person replies.

My sign-in code didn’t arrive

Codes come from accounts@mail.acceptra.ai and usually arrive within a minute. Check your spam or promotions folder, and that the address on the sign-in page is spelled right. You can ask for a new code after 30 seconds; each code works for 10 minutes. School email sometimes blocks outside mail, so a personal address can be quicker.

How do I cancel?

Open Settings, then Plan, and choose Cancel plan, which opens Creem’s customer portal, or use the link in your Creem receipt. Monthly stops renewing, and you keep your paid plan to the end of the month you paid for. Yearly never renews, so there is nothing to cancel.

How do I get a refund?

Email support@acceptra.ai from the address you signed up with within 14 days of any payment, renewals included, and we refund it in full, through Creem, to the method you paid with. The details are on the Refund Policy page.

How do I delete my data?

Open Settings, then Data and privacy, and choose Delete account. That removes your profile, chats, essays, uploads and the rest of your workspace, and cancels a Monthly plan. To get a copy of your data first, use Download my data in Settings, or email support@acceptra.ai; we reply within 30 days. The Privacy Policy says what we keep after deletion, and for how long.

Can a parent pay?

Yes. Share the link from your plan; it works for 3 days and pays for Yearly only. The parent pays on Creem’s checkout, and Creem emails them the receipt. They can email support@acceptra.ai for a refund.