Privacy Policy

Last updated November 3, 2026

This policy explains what Acceptra (“we”, “us”) collects when you visit this website or use the Acceptra app, and what we do with it. The controller of your personal information is Acceptra, run by an individual seller in Egypt. For any privacy question, email support@acceptra.ai.

What we collect

• On the website: like any website, our hosting provider keeps standard server logs, such as IP address, browser type, the pages requested and when. We also use analytics and the Meta Pixel, described under “Analytics and cookies” and “Ads and Meta” below.
• If you signed up for early access before launch: we still hold your email address and, if you chose to tell us, whether you are a student or parent, your class year, the plan you were looking at, which button you used and the campaign link you arrived from. We no longer collect this; sign-up is now an account in the app.
• When you email us: your message and your email address.
• Your account: your email address, and your name and profile details if you sign in with Google. We also keep your grade and your onboarding answers. You sign in with a code emailed to you or through Google.
• What you put in: your chats with Acceptra, your essays and their revision history, files you upload, and the schools, tasks, goals, activities and letters you keep in your workspace.
• Feedback you send us: the answers you give in the feedback form: a 0 to 10 score, free text, and whether you would pay. If you send it with your name, we store it with your account and enter you in the giveaway while it is open. If you send it anonymously, we store the answers and the date, and we do not store the link between you and them.
• Usage of AI: for each AI message, a record of when it was sent, which answer mode it used and what it cost us, with no message content. Free accounts also have a count of the week’s messages.
• Payments: when you buy a plan, Creem, our payment provider and the Merchant of Record, collects your card and billing details. We never see your full card number. We receive your name, email address, country, the plan you bought and the status of the payment or subscription. If a parent pays for your plan through a link you share, they give their email address and card to Creem, not to us. The link shows them only your first name. We receive the payment record and apply the plan to your account; their details are not added to your account.
• Error reports: when something breaks on our servers or in the app, we send an error report to Sentry: the kind of error, where in our code it happened, and the address of the page. Before a report leaves, we remove email addresses, sign-in codes, private links and the text of messages and essays.

Why we use it, and our legal basis

• To run your account and the product (contract): signing you in, saving your work, answering your questions, and handling your plan and payments.
• To keep the site secure and understand how it is used (legitimate interest): preventing abuse, fixing errors and improving the product.
• To measure our ads (legitimate interest): learning which of our ads on Facebook and Instagram lead to sign-ups and payments, as described under “Ads and Meta”.
• To improve the product and run our feedback giveaway (legitimate interest): reading what students tell us, and choosing winners at random from the accounts that sent feedback with their name. A winner gets a free plan period and we email them. We never use feedback to train AI models or show it to other students.
• To email you about Acceptra (consent): marketing and onboarding emails, such as tips after you start, are opt-in. You can withdraw consent at any time with the unsubscribe link, in your account, or by emailing us.
• To keep billing records (legal obligation): tax and accounting law requires them.

Receipts and account email, such as your sign-in code, are separate from marketing email and are sent because you use the service. We do not sell your personal information. The only thing we share for advertising is what we send Meta to measure our ads, described under “Ads and Meta”.

How Acceptra’s AI uses your information

To answer you, we send your messages, and the parts of your workspace a reply needs, such as your profile, an essay you are working on or a file you uploaded, to our model provider, DeepInfra. DeepInfra’s published data policy says it holds what we send in memory only while it answers, does not store the content of requests or use it to train models, and keeps only metadata such as request IDs and cost. This is DeepInfra’s published policy, not an agreement signed with us. When Acceptra searches the web for you, the search query, which can contain what you asked, goes to our search provider, Tavily.

Who we share it with

We share information only with service providers that work on our behalf, and only so they can do that work.

We may also share information with professional advisers, and with authorities when the law requires it, to protect someone’s safety or our rights, or as part of a merger or sale of the company, in which case we will tell you first.

Transfers outside your country

Our providers process information in the United States and other countries. For people in the UK and the EEA, we rely on the safeguards our providers offer for these transfers, such as standard contractual clauses.

How long we keep it

• Early-access sign-ups: until you ask us to delete them or we no longer need them, whichever comes first. Email support@acceptra.ai and we will delete your entry within 30 days.
• Your account: until you delete it. You can delete it yourself from Settings, under Data and privacy, in the app, which removes your profile, chats, essays, uploads and the rest of your workspace from our database straight away.
• Feedback: feedback you sent with your name, and your giveaway entry, are deleted with your account. Anonymous feedback is not linked to your account, so we cannot find it to delete it on request, and it stays after you delete your account.
• Backups: our database keeps a 7-day history for recovery, and we keep encrypted nightly backups for 35 days, so a deleted account is gone from every copy within 35 days. If we ever restore a backup, we delete again every account deleted since it was made, using a deletion record (an account number and a time, no content) that we keep for 45 days.
• After you delete your account: we keep a keyed hash of your email address, which cannot be turned back into the address, so deleting and re-creating an account does not reset free use: with the week’s free message count for 8 weeks, and with the number of free Think and deep research tries you used for 13 months. We also keep the record of AI usage (an account number, a date and a cost, with no content) for 13 months.
• Ad measurement details: the browser details we keep from a sign-up that came from Meta (the Meta cookies or click code, IP address and browser) are deleted at your first purchase, or 30 days after you sign up, whichever comes first, and with your account if you delete it sooner. What we already sent Meta cannot be recalled.
• Billing records: as long as tax and accounting law requires. Creem keeps its own records as the Merchant of Record.
• Sign-in and server records: records of sign-in attempts are kept for 45 days to stop abuse, and our hosting provider keeps server logs for a limited time.

Your rights

You can ask us to show you, correct or delete the information we hold about you, or to send you a copy of it: email support@acceptra.ai and we reply within 30 days. If you are in the European Union, the United Kingdom or a place with similar law, you also have the right to:

• restrict how we use your information;
• receive the information you gave us in a portable format;
• object to uses based on our legitimate interest, and withdraw consent at any time;
• complain to your data protection supervisory authority.

If you live in California, you have the right to know what we collect, to have it deleted or corrected, and not to be treated differently for using these rights. We do not sell personal information. What we send Meta to measure our ads may count as sharing it for advertising; you can opt out of that as described under “Ads and Meta”. We honor these requests wherever you live.

Analytics and cookies

On this website, we use PostHog to see how visitors find and use the page: the pages and buttons you view and click, how far you scroll, the site that sent you, your browser and device, and any errors the page runs into. PostHog keeps your IP address and the approximate location it points to. We record replays of each visit, which show what you saw and did on the page. If you signed up for early access, we linked your email address to your visits, so we could see how you found us. Our analytics stores an identifier on your device, in a cookie and in local storage, so it can tell when you come back. Clearing your browser’s site data removes it.

In the app, we send PostHog about 30 named events about how the product is used, such as signing in, onboarding, the first conversation, and plan and checkout steps. They never contain your email, name or message text, and once you sign in they are tied to your account number. PostHog stores an identifier on your device in a cookie and local storage. There is no session replay, and what you type is not recorded. The app also keeps a sign-in cookie so you stay signed in.

Ads and Meta

We advertise on Facebook and Instagram, and we use Meta’s tools to learn which ads lead people to sign up and pay. We do not measure our ads with Meta in the European Economic Area, the United Kingdom or Switzerland (including their territories that are part of those places, such as the EU’s outermost regions, Gibraltar and the Channel Islands). We go by the country your internet connection is in, as our hosting provider reports it, and when it cannot tell, we treat you as being in those places. On this website we check on each visit; for your account, we go by where you signed up from, so an account created outside those places is measured at its first purchase wherever you are then, and one created inside them never is.

On this website, once a page has loaded, your browser asks our server whether you are in those places; only if you are not does the Meta Pixel load. It records that you viewed a page and whether you clicked a button to sign up, stores its cookies (_fbp, and _fbc when you arrive from a Meta ad) on your device, and Meta receives your IP address and browser details with each event.

When an ad brings you straight to the app’s sign-in page, the app keeps the ad’s click code in that browser tab until you sign in or close the tab and sends it to our server when you sign in; it sets no cookie. Our server uses it only when that sign-in creates your account outside those places, and otherwise discards it. When you sign up, if you came from a Meta ad or carry those cookies, we keep the cookies (or the click code), your IP address and your browser from that sign-up, and our servers tell Meta you signed up, with a hashed copy of your email address, which Meta uses to match it to a Meta account. If you did not come from Meta, we keep and send nothing. When you first buy a plan within 30 days, we tell Meta once, with the amount before tax and the same details, and then delete those details; renewals and later purchases are never sent. We never send Meta your chats, essays, school list, profile, files or anything else you put into Acceptra, and the Meta Pixel does not run in the app.

To opt out, turn on Global Privacy Control in your browser: the Pixel then does not load, and once you sign up or sign in with it on, we send Meta nothing more about your account. You can also block trackers or clear the cookies in your browser, change your ad settings in your Facebook or Instagram account, or email support@acceptra.ai and we will stop sending Meta anything about your account. We cannot recall anything already sent to Meta, which keeps it under its own privacy policy.

Students and children

Acceptra is for people 13 and older. We do not allow accounts for children under 13 and do not knowingly collect their information. If we find an account held by a child under 13, we delete it. If you believe a child under 13 has given us information, email support@acceptra.ai and we will delete it. If you are under the legal adult age where you live, you need a parent’s or guardian’s permission to pay for Acceptra: to subscribe and to use the payment method. You do not need permission to use the Free plan.

Security

We use reasonable safeguards to protect the information we hold, but no method of storing or sending data is completely secure.

Changes

When we change this policy, we update the date at the top. If a change is significant, we will email people with an account or who signed up for early access.

Contact

Questions about your privacy go to support@acceptra.ai.